Return Policy
Last Updated: March 26, 2026
Our Return Policy
We want you to be completely satisfied with your purchase. Please read our return policy carefully.
1. Live Poultry
No returns on live birds. Due to the nature of live animals, we cannot accept returns. All live bird sales are final. However, we stand behind the health of our birds:
- 24-hour health guarantee on live arrivals
- If your bird arrives stressed or injured, contact us immediately with photos
- We will work with you to resolve any health concerns
2. Eggs
Farm Fresh Eggs: Perishable and not eligible for return. If you receive damaged eggs, please contact us within 24 hours with photos for a possible replacement.
2a. Hatching Eggs
Important: Hatch rates on shipped hatching eggs are not guaranteed due to conditions beyond our control (temperature, handling, transit time). However, we stand behind our products:
- If hatching eggs arrive broken or damaged during shipping, we will replace them or issue a full refund upon receipt of photos.
- Contact us within 24 hours of delivery with photos of the damaged eggs and packaging
- We will arrange for replacement or refund
We strongly recommend local pickup for hatching eggs to ensure the best hatch rates.
3. Feed and Supplies
Unopened feed and supplies may be returned within 14 days of purchase for a full refund if:
- Product is in original, sealed packaging
- Product is not expired
- Customer pays return shipping
4. Meat Products
Frozen meat products are not returnable once thawed. If there is a quality issue, please contact us within 48 hours of delivery with photos.
5. Order Cancellations
Orders may be cancelled before shipment for a full refund. Contact us as soon as possible if you need to cancel.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for replacement or refund
7. Refund Processing
Approved refunds will be processed within 5-10 business days. Refunds will be credited to the original payment method.
8. Contact Us
To initiate a return or report an issue:
Email: info@nuggetfarmandhatchery.com
Phone: (906) 680-2026
Hours: Monday-Friday, 8am-6pm EST